Refund policy

If there's a way that we can help you, we will try our best to do so.

Please reach out with any questions at our get in touch tab and we will get back to you as soon as possible.

Our 365-Day Materials & Craftsmanship Guarantee

Thanks for shopping with Garcia Cristina! We’re confident that our jewelry is of the highest quality and craftsmanship, but if you’re not 100% satisfied with your purchase, we’ll be happy to make it right.

We offer a 365-day materials and craftsmanship guarantee. If you find that your jewelry has a defect or is not up to our standards, we are here to help.

Simply contact us via our get in touch section and we’ll work with you to figure out the best solution. We may offer you a replacement for a 10.00 restocking fee or store credit.

We want you to be happy with your purchase, so please don’t hesitate to reach out to us if something isn’t quite right. We’ll do everything we can to ensure you’re happy.

Thanks for shopping with Garcia Cristina!

Returns

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return in the U.S. , your item must be unused and in the same condition you received it and you must provide proof of purchase. 

To start a return please contact us in our get in touch section along with your order number in the subject line.

Return shipping charges may apply.

Refunds (if applicable)

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Late or missing refunds (if applicable)
If you haven’t received a refund, first recheck your bank account.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all this and still have not received your refund, don't hesitate to contact us in our get in touch section.

Sale items (if applicable)
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded and are final sale.

Exchanges (if applicable)
The fastest way to ensure you get what you want is to return the item you purchased , once your return is accepted you can place a new order for the correct item.

Gifts
If you received a gift from us and need any help please reach our to us in the get in touch section.

Gift-Cards are non returnable.

Gift recipients are entitled to a nonrefundable merchandise credit. Cash refunds are not available, if you paid cash you will be issued a store credit. To return or exchange your gift, please get in touch with us in our get in touch section.